If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
TOM PETERSListen to Everyone. Ideas come from everywhere
More Tom Peters Quotes
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Cost does not equal value… and low cost parts decrease brand equity for a very long time.
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South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
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A completely free library is as rare as a truly free lunch.
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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People of all demographic categories and geographic regions will access a good digital library.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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If you love your company and love what you do, you will serve your customers better-period!
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Don’t ‘tolerate’ mistakes. Embrace them!
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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I find digital content much easier and more rewarding to interact with on screen than printed on paper.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
TOM PETERS