Treat the customer as an appreciating asset.
TOM PETERSWhat you decide not to do is probably more important that what you decide to do.
More Tom Peters Quotes
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Sorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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Business ceases to be work when you’re chasing a dream that has engorged you. (“Work should be more fun than fun” – Noel Coward.) And if the passion isn’t there. then biotech and plumbing will be equal drags.
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Appreciation, applause, approval, respect – we all love it!
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Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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Bold botches are to be cherished.
TOM PETERS