1. What is our mission? 2. Who is our customer? 3. What does the customer value? 4. What are our results? 5. What is our plan?
PETER DRUCKERThe most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question.
More Peter Drucker Quotes
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If you want something new, you have to stop doing something old.
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A well-managed factory is boring. Nothing exciting happens in it because the crises have been anticipated and have been converted into routine.
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One cannot hire a hand – the whole man always comes with it.
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Efficiency is doing the thing right. Effectiveness is doing the right thing.
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Is this still worth doing? And if it isn’t, he gets rid of it so as to be able to concentrate on the few tasks that, if done with excellence, will really make a difference in the results of his own job and in the performance of his organization.
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People in any organization are always attached to the obsolete – the things that should have worked but did not, the things that once were productive and no longer are.
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Like so many brilliant people, he believes that ideas move mountains. But bulldozers move mountains; ideas show where the bulldozers should go to work.
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To be sure, the fundamental task of management remains the same: to make people capable of joint performance through common goals, common values, the right structure, and the training and development they need to perform and to respond to change.
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It is more productive to convert an opportunity into results than to solve a problem – which only restores the equilibrium of yesterday.
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The best way to predict your future is to create it.
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Entrepreneurship is risky mainly because so few of the so-called entrepreneurs know what they are doing.
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Management is doing things right; leadership is doing the right things.
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Keep your eye on the task, not on yourself. The task matters, and you are a servant.
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The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
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A person can perform only from strength. One cannot build performance on weakness, let alone on something one cannot do at all.
PETER DRUCKER