Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARDVision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
More Ken Blanchard Quotes
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.
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The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
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Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
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Do your best to succeed and push the limits without violating them.
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A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
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A river without banks is a large puddle.
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Feedback is the breakfast of champions.
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
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People who feel good about themselves produce good results.
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The best minute you spend is the one you invest in people.
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Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
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Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
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As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
KEN BLANCHARD