Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARDOne of the deepest principles of life and leadership: it’s not about you.
More Ken Blanchard Quotes
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Positive thinkers get positive results because they are not afraid of problems.
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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What we give our attention to, grows.
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When you stop learning you stop growing.
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Vision is knowing who you are, where you’re going, and what will guide your journey.
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Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
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You have the power to help people become winners.
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Take what you do seriously, but yourself lightly.
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People who feel good about themselves produce good results.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
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In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
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No one can make you serve customers well. That’s because great service is a choice.
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Business is like tennis. Those who serve well win.
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Successful organizations have one common central focus: Customers.
KEN BLANCHARD