Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
KEN BLANCHARDMost companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
KEN BLANCHARDThe key to successful leadership today is influence, not authority.
KEN BLANCHARDNice guys may appear to finish last, but usually they are running a different race.
KEN BLANCHARDLife is special when you reach out beyond yourself to be a true servant leader for others.
KEN BLANCHARDFor a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
KEN BLANCHARDWhen you’re committed to something, you accept no excuses, only results.
KEN BLANCHARDDo your best to succeed and push the limits without violating them.
KEN BLANCHARDNo one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARDThings not worth doing are not worth doing well.
KEN BLANCHARDAs a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
KEN BLANCHARDThe cure for too much to do is solitude and silence.
KEN BLANCHARDAs a manager the important thing is not what happens when you are there, but what happens when you are not there.
KEN BLANCHARDCustomer service should not be a department, customer service is everyone’s job.
KEN BLANCHARDEveryday do something in relation to everything that’s important to you.
KEN BLANCHARDYour role as a leader is even more important than you might imagine. You have the power to help people become winners.
KEN BLANCHARDWhen you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
KEN BLANCHARD