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One of the deepest principles of life and leadership: it’s not about you.

Ken Blanchard

Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD

Department Job Service
Positive thinkers get positive results because they are not afraid of problems.
KEN BLANCHARD

Fear Problem Results Thinking
Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
KEN BLANCHARD

Change Enjoyment Learning Necessary World
What we give our attention to, grows.
KEN BLANCHARD

Attention Growth One Liner
When you stop learning you stop growing.
KEN BLANCHARD

Growth Learning Yourself
Vision is knowing who you are, where you’re going, and what will guide your journey.
KEN BLANCHARD

Future Guide Journey Vision Yourself
Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
KEN BLANCHARD

Business Imagination Learning Power Teacher Winner
You have the power to help people become winners.
KEN BLANCHARD

Motivational People Win Yourself
Take what you do seriously, but yourself lightly.
KEN BLANCHARD

Light Serious Yourself
People who feel good about themselves produce good results.
KEN BLANCHARD

Feeling Inspirational Morning People Worth
Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
KEN BLANCHARD

Company Management Time
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
KEN BLANCHARD

Business Connection Dignity Feeling Goal Inspirational Job
In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
KEN BLANCHARD

Company Leadership Past Power Team Work
No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARD

Choice Greatness Service
Business is like tennis. Those who serve well win.
KEN BLANCHARD

Business Sports Win
Successful organizations have one common central focus: Customers.
KEN BLANCHARD

Focus Success

One of the deepest principles of life and leadership: it’s not about you.

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One of the deepest principles of life and leadership: it’s not about you.

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