Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARDOne of the deepest principles of life and leadership: it’s not about you.
More Ken Blanchard Quotes
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All good performance starts with clear goals.
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Catch people in the act of doing something right.
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Don’t wait until people do things exactly right before you praise them.
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Humility does not mean you think less of yourself. It means you think of yourself less.
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One of the deepest principles of life and leadership: it’s not about you.
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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
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Don’t quack like a duck, soar like an eagle.
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The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
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What we give our attention to, grows.
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The only job security you have today is your commitment to continuous personal improvement.
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Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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Life is special when you reach out beyond yourself to be a true servant leader for others.
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The best way to develop responsibility in people is to give them responsibility.
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Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
KEN BLANCHARD






