We are not just our behavior. We are the person managing our behavior.
KEN BLANCHARDThe cure for too much to do is solitude and silence.
More Ken Blanchard Quotes
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In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
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Whether you like it or not, you will leave a leadership legacy.
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All good performance starts with clear goals.
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The greatest leaders mobilize others by coalescing people around a shared vision.
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Don’t quack like a duck, soar like an eagle.
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Successful organizations have one common central focus: Customers.
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Take what you do seriously, but yourself lightly.
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You have the power to help people become winners.
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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When you stop learning you stop growing.
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No one can make you serve customers well. That’s because great service is a choice.
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Nice guys may appear to finish last, but usually they are running a different race.
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Have I done what is really important today?
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Feedback is the breakfast of champions.
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Customer service should not be a department, customer service is everyone’s job.
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