Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.
HOWARD SCHULTZMy parents really wanted me to get out of New York, be exposed to other people, other ways of life.
More Howard Schultz Quotes
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A great business has to have a conscience. You have to know who you are and who you are not.
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You must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.
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Whatever you do, don’t play it safe. Don’t do things the way they’ve always been done. Don’t try to fit the system. If you do what’s expected of you, you’ll never accomplish more than others expect.
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At its core, I believe leadership is about instilling confidence in others.
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Social and digital media is a bullet train, and that bullet train is not coming home.
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Sometimes you have to create the thing you want to be part of.
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I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.
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The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.
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In times of adversity and change, we really discover who we are and what we’re made of.
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The premium single-cup segment is the fastest-growing business within the global coffee industry.
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While we are a coffee company at heart, Starbucks provides much more than the best cup of coffee—we offer a community gathering place where people come together to connect and discover new things.
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We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
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Success is something that has to be earned every day.
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I honestly never dreamed at the time that I would one day own the Starbucks and or be in a position where we would have more than 10,000 stores around the world. It has just been an incredible journey for all of us.
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Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.
HOWARD SCHULTZ