Always challenge the old ways.
HOWARD SCHULTZStarbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
More Howard Schultz Quotes
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This may sound a bit naive, but I got here by believing in big dreams.
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I think that sometimes the difference between winning and losing, success and failure, is this gray line between will, passion and self-belief that says, ‘I’m going to do this’.
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If you want to achieve widespread impact and lasting value, be bold.
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Believe in your dreams and dream big. And then after you’ve done that, dream bigger.
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When you’re surrounded by people who share a passionate commitment around a common purpose, anything is possible.
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Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.
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Any business today that embraces the status quo as an operating principle is going to be on a death march.
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When companies fail, or fail to grow, it’s almost always because they don’t invest in the people, the systems, and the processes they need.
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Who wants a dream that’s near-fetched?
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In this ever-changing society, the most powerful and enduring brands are built from the heart.
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In many places where coffee is grown, deforestation is a major issue. With Starbucks’ position in the marketplace and the respect and relationships we have, we can – and have, in some cases – been able to educate and influence people.
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People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.
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Whatever you do, don’t play it safe. Don’t do things the way they’ve always been done. Don’t try to fit the system. If you do what’s expected of you, you’ll never accomplish more than others expect.
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My parents really wanted me to get out of New York, be exposed to other people, other ways of life.
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We have no patent on anything we do and anything we do can be copied by anyone else. But you can’t copy the heart and the soul and the conscience of the company.
HOWARD SCHULTZ