“Listen to your customers, but don’t always build exactly what they’re telling you. This is a really key distinction around building enterprise software.”

Why we do what we do: that moment when you get to see the future on your computer screen before the rest of the world.

The benefit to building a startup is that customers don’t have the same kind of friction when they adopt new technology.

If you don’t go to every level of your company, you distance yourself from the marketplace and from your people.

In a user lead model, users are bringing in their own technology… and you can build software then, around the user.

You can keep ‘consumer’ DNA at the center of your product. That will always mean that adoption is easier.

The most customer-centric organizations can answer any question by deciding what’s best for the customer, without ever having to ask.

Opportunity lives at the intersection of what people need tomorrow and can be just barely built today.

I think bad politics are incredibly dangerous, so it’s important to make sure that people are communicating well. Culture and morale are super important. It’s best to not force it, but let it happen organically and genuinely.

The IT model of the enterprise has become a lot more user lead.

Any time where the delta b/w what is possible and how things work today is at its widest, that’s an opportunity to go build new technology.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

It’s unfortunate biologically we have to sleep.

Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work

Better to be right about the trend and wrong about the implementation, than the other way around.

A lot of being productive personally is determined by how you organize your entire business. You can’t separate those two things.

There’s a lot of pride that business owners have. It’s actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

All our lives we sweat and save, Building for a shallow grave.

Nation-building is never a ‘done deal’ confined to history already established.

So what. What are you going to do? Jump off the Empire State Building?” It’s all still the same. The last day of your life is still going to be a day.

The swells were amazing! As big as three-story apartment buildings!

In a burning building I would save a cat before a Rembrandt.

Go after the customers that are working in the future, but haven’t totally lost their minds.

Toby: All right. It couldn’t have gone far, right? Sam: No. Toby: Somewhere in this building…is our talent.

I feel like I’ve been dealing with that building over the years because of the Broadway community, so I’m treating it in the same way – I’ve always tried to keep my personal life private. I didn’t get into this business for notoriety or fame. I don’t go to places to be seen and that’s not going to change.