The greatest leaders mobilize others by coalescing people around a shared vision.
KEN BLANCHARDThings not worth doing are not worth doing well.
More Ken Blanchard Quotes
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For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
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Customer service should not be a department, customer service is everyone’s job.
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Knowing where you are going is the first step to getting there.
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Things not worth doing are not worth doing well.
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The best way to develop responsibility in people is to give them responsibility.
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When you stop learning you stop growing.
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Nice guys may appear to finish last, but usually they are running a different race.
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A river without banks is a large puddle.
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Successful organizations have one common central focus: Customers.
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Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
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Purpose can never be about achievement; it is much bigger.
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It never hurts to toot your own horn once in a while.
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People don’t mind being challenged to do better if they know the request is coming from a caring heart.
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When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
KEN BLANCHARD