“Things not worth doing are not worth doing well.”

No one can make you serve customers well. That’s because great service is a choice.

The cure for too much to do is solitude and silence.

Vision comes alive when everyone sees where his or her contribution makes a difference.

Your game is only as good as your practice.

If becoming a high performing organization is the destination, leadership is the engine.

People who feel good about themselves produce good results.

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

As a manager the important thing is not what happens when you are there, but what happens when you are not there.

Business is like tennis. Those who serve well win.

You have the power to help people become winners.

Take what you do seriously, but yourself lightly.

Knowing where you are going is the first step to getting there.

Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.

Everyday do something in relation to everything that’s important to you.

We are not just our behavior. We are the person managing our behavior.

Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.

As I grow older, I pay less attention to what people say. I just watch what they do.

Hope doesn’t come from words. Hope only comes from actions.

All we have to do is to wake up and change.

To know what people really think, pay attention to what they do, rather than what they say.

All that is necessary to right action is right judgment, and to the best action the most correct judgment.

When you start defending someone by justifying their actions; you’re too attached.

We feel that our actions are voluntary when they follow a decision and involuntary when they happen without decision.

She will be the one who doesn’t give a damn about what you say, and only what you do.