No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARDWhen you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
More Ken Blanchard Quotes
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As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
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The greatest leaders mobilize others by coalescing people around a shared vision.
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When you stop learning you stop growing.
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Present thinking people kill the future.
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In fact, Jesus is mentioned 75 times in the Koran.
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If you want your people to be responsible, be responsive to their needs.
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If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
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Real communication happens when people feel safe.
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Feedback is the breakfast of champions.
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Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
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If you don’t seek perfection, you can never reach excellence.
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Vision comes alive when everyone sees where his or her contribution makes a difference.
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The key to successful leadership today is influence, not authority.
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Successful organizations have one common central focus: Customers.
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Perpetual prosperity comes to those who help others.
KEN BLANCHARD