All business success rests on something labeled a sale, which at least momentarily weds company and customer.
TOM PETERSDivas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
More Tom Peters Quotes
-
-
Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
TOM PETERS -
The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
TOM PETERS -
Formula for success: under promise and over deliver.
TOM PETERS -
Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
TOM PETERS -
Leaders understand the ultimate power of relationships.
TOM PETERS -
But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
TOM PETERS -
Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
TOM PETERS -
As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
TOM PETERS -
Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
TOM PETERS -
Print-based libraries developed in an age of scarce printed resources.
TOM PETERS -
How do you achieve excellence?…Stop doing non-excellent stuff!
TOM PETERS -
Excellence is not an aspiration. Excellence is what you do in the next five minutes.
TOM PETERS -
We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
TOM PETERS -
Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
TOM PETERS -
The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
TOM PETERS