Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
TOM PETERSUsage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
More Tom Peters Quotes
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…high end does not necessarily equal high price. It’s a matter of attitude.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Print-based libraries developed in an age of scarce printed resources.
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Integrity may be about little things as much or more than big ones.
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You can’t live life without an eraser.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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Execution Excellence! (Show up on time! Leave last!)
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If you love your company and love what you do, you will serve your customers better-period!
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Leaders trust their guts. “Intuition” is one of those good words that has gotten a bad rap. For some reason, intuition has become a “soft” notion.
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The thing that keeps a business ahead of the competition is excellence in execution.
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
TOM PETERS