The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
TOM PETERSPeople of all demographic categories and geographic regions will access a good digital library.
More Tom Peters Quotes
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The day firing becomes easy is the day to fire yourself.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Leaders trust their guts. “Intuition” is one of those good words that has gotten a bad rap. For some reason, intuition has become a “soft” notion.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Leaders understand the ultimate power of relationships.
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Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
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One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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Don’t ‘tolerate’ mistakes. Embrace them!
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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Progress is mostly the product of rogues.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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Portability of lots of information should not be underestimated.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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Leaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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People of all demographic categories and geographic regions will access a good digital library.
TOM PETERS