A bad system will beat a good person every time.
W. EDWARDS DEMINGIf you can’t describe what you are doing as a process, you don’t know what you’re doing.
More W. Edwards Deming Quotes
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The big problems are where people don’t realise they have one in the first place.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Any manager can do well in an expanding market.
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Learning is not compulsory… neither is survival.
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Innovation comes from the producer – not from the customer.
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I am forever learning and changing.
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You can not define being exactly on time.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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If you do not know how to ask the right question, you discover nothing.
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All anyone asks for is a chance to work with pride.
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When a system is stable, telling the worker about mistakes is only tampering.
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Hold everybody accountable? Ridiculous!
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We are here to make another world.
W. EDWARDS DEMING






