Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
More W. Edwards Deming Quotes
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Quality’ means what will sell and do a customer some good – at least try to.
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You should not ask questions without knowledge.
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We are here to make another world.
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If you do not know how to ask the right question, you discover nothing.
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Hold everybody accountable? Ridiculous!
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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The big problems are where people don’t realise they have one in the first place.
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Eliminate numerical quotas, including Management by Objectives.
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Quality is pride of workmanship.
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Quality is everyone’s responsibility.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Whenever there is fear, you will get wrong figures.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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I am forever learning and changing.
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Innovation comes from the producer – not from the customer.
W. EDWARDS DEMING






