If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
More W. Edwards Deming Quotes
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Eliminate numerical quotas, including Management by Objectives.
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Profit in business comes from repeat customers.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Hold everybody accountable? Ridiculous!
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Customers that boast about your project or service, and that bring friends with them.
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The emphasis should be on why we do a job.
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No one knows the cost of a defective product – don’t tell me you do.
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Learning is not compulsory… neither is survival.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Innovation comes from the producer – not from the customer.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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The prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMING