Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMINGI predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
More W. Edwards Deming Quotes
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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People don’t like to make mistakes.
W. EDWARDS DEMING -
The big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMING -
The emphasis should be on why we do a job.
W. EDWARDS DEMING -
Learning is not compulsory… neither is survival.
W. EDWARDS DEMING -
No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMING -
Hold everybody accountable? Ridiculous!
W. EDWARDS DEMING -
We are here to make another world.
W. EDWARDS DEMING -
Profit in business comes from repeat customers.
W. EDWARDS DEMING -
If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMING -
American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMING -
You should not ask questions without knowledge.
W. EDWARDS DEMING -
The prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMING -
Any manager can do well in an expanding market.
W. EDWARDS DEMING -
All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMING