Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMINGRational behavior requires theory. Reactive behavior requires only reflex action.
More W. Edwards Deming Quotes
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Eliminate numerical quotas, including Management by Objectives.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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The sure way to increase productivity is to better administrate man and machine.
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Any manager can do well in an expanding market.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Lack of knowledge… that is the problem.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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What should be the aim of management? What is their job?
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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If you do not know how to ask the right question, you discover nothing.
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You should not ask questions without knowledge.
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Customers that boast about your project or service, and that bring friends with them.
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Innovation comes from the producer – not from the customer.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMING