Hold everybody accountable? Ridiculous!
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
More W. Edwards Deming Quotes
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People don’t like to make mistakes.
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Eliminate numerical quotas, including Management by Objectives.
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When a system is stable, telling the worker about mistakes is only tampering.
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Any manager can do well in an expanding market.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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A bad system will beat a good person every time.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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In 1945, the world was in a shambles. American companies had no competition.
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Profit in business comes from repeat customers.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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It is not necessary to change. Survival is not mandatory.
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The prevailing system of management has crushed fun out of the workplace.
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If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMING






