The sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
More W. Edwards Deming Quotes
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People don’t like to make mistakes.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Profit in business comes from repeat customers.
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It is not necessary to change. Survival is not mandatory.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Any manager can do well in an expanding market.
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I am forever learning and changing.
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You should not ask questions without knowledge.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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No one knows the cost of a defective product – don’t tell me you do.
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What should be the aim of management? What is their job?
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Learning is not compulsory… neither is survival.
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Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMING