Quality is everyone’s responsibility.
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
More W. Edwards Deming Quotes
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The sure way to increase productivity is to better administrate man and machine.
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The prevailing system of management has crushed fun out of the workplace.
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Profit in business comes from repeat customers.
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A bad system will beat a good person every time.
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What should be the aim of management? What is their job?
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Hold everybody accountable? Ridiculous!
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Eliminate numerical quotas, including Management by Objectives.
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Whenever there is fear, you will get wrong figures.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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If you do not know how to ask the right question, you discover nothing.
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People don’t like to make mistakes.
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The big problems are where people don’t realise they have one in the first place.
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Customers that boast about your project or service, and that bring friends with them.
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Learning is not compulsory… neither is survival.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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No one knows the cost of a defective product – don’t tell me you do.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Quality’ means what will sell and do a customer some good – at least try to.
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It is not necessary to change. Survival is not mandatory.
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Export anything to a friendly country except American management.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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The emphasis should be on why we do a job.
W. EDWARDS DEMING