Hold everybody accountable? Ridiculous!
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
More W. Edwards Deming Quotes
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The prevailing system of management has crushed fun out of the workplace.
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Quality is pride of workmanship.
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The emphasis should be on why we do a job.
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It is not enough to do your best; you must know what to do, and then do your best.
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The sure way to increase productivity is to better administrate man and machine.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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You should not ask questions without knowledge.
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People don’t like to make mistakes.
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Innovation comes from the producer – not from the customer.
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You can not define being exactly on time.
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Any manager can do well in an expanding market.
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When a system is stable, telling the worker about mistakes is only tampering.
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Whenever there is fear, you will get wrong figures.
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The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMING