It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
More W. Edwards Deming Quotes
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Hold everybody accountable? Ridiculous!
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In 1945, the world was in a shambles. American companies had no competition.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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It is not necessary to change. Survival is not mandatory.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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All anyone asks for is a chance to work with pride.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Quality’ means what will sell and do a customer some good – at least try to.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Quality is everyone’s responsibility.
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People don’t like to make mistakes.
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Any manager can do well in an expanding market.
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I am forever learning and changing.
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Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMING






