Innovation comes from the producer – not from the customer.
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
More W. Edwards Deming Quotes
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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It is not enough to do your best; you must know what to do, and then do your best.
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The emphasis should be on why we do a job.
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All anyone asks for is a chance to work with pride.
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No one knows the cost of a defective product – don’t tell me you do.
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Customers that boast about your project or service, and that bring friends with them.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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People don’t like to make mistakes.
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The sure way to increase productivity is to better administrate man and machine.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Whenever there is fear, you will get wrong figures.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Quality is everyone’s responsibility.
W. EDWARDS DEMING






