Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMINGI am forever learning and changing.
More W. Edwards Deming Quotes
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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The prevailing system of management has crushed fun out of the workplace.
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The big problems are where people don’t realise they have one in the first place.
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It is not enough to do your best; you must know what to do, and then do your best.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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A bad system will beat a good person every time.
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Any manager can do well in an expanding market.
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You can not define being exactly on time.
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When a system is stable, telling the worker about mistakes is only tampering.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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It is not necessary to change. Survival is not mandatory.
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Innovation comes from the producer – not from the customer.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Learning is not compulsory… neither is survival.
W. EDWARDS DEMING