“I am forever learning and changing.”

The emphasis should be on why we do a job.

Any manager can do well in an expanding market.

Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.

You know the cost of replacing it, but not the cost of a dissatisfied customer.

A bad system will beat a good person every time.

You should not ask questions without knowledge.

Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.

Learning is not compulsory… neither is survival.

Hold everybody accountable? Ridiculous!

Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.

Export anything to a friendly country except American management.

Quality is pride of workmanship.

I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.

Rational behavior requires theory. Reactive behavior requires only reflex action.

If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.

Sports are big. You learn to fight.

It’s all part of my journey – I’ve done a lot of stupid things, but you learn by your mistakes.

I have to learn to knit.

I can read a four-page scene once and have it memorized. It’s a skill you learn in school: disposable cramming.

We learn from here the humility of the Holy One, Blessed is He.

I learned that if I had known how much of this Nazi memorabilia there was to collect, I never would have started in the first place. It’s crowding me out of my house.

Yet higher religion, which is only a search for a larger life, is essentially experience and recognized the necessity of experience as its foundation long before science learnt to do so.

Give him threepence, since he must make a gain out of what he learns.