A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMINGI am forever learning and changing.
More W. Edwards Deming Quotes
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You can not define being exactly on time.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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All anyone asks for is a chance to work with pride.
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No one knows the cost of a defective product – don’t tell me you do.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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A bad system will beat a good person every time.
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Innovation comes from the producer – not from the customer.
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The emphasis should be on why we do a job.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Learning is not compulsory… neither is survival.
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You should not ask questions without knowledge.
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Lack of knowledge… that is the problem.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Hold everybody accountable? Ridiculous!
W. EDWARDS DEMING






