Hold everybody accountable? Ridiculous!
W. EDWARDS DEMINGQuality is everyone’s responsibility.
More W. Edwards Deming Quotes
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You can not define being exactly on time.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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If you do not know how to ask the right question, you discover nothing.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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The prevailing system of management has crushed fun out of the workplace.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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It is not enough to do your best; you must know what to do, and then do your best.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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You should not ask questions without knowledge.
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Quality is everyone’s responsibility.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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What should be the aim of management? What is their job?
W. EDWARDS DEMING