Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. EDWARDS DEMINGIn 1945, the world was in a shambles. American companies had no competition.
More W. Edwards Deming Quotes
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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The prevailing system of management has crushed fun out of the workplace.
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It is not necessary to change. Survival is not mandatory.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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We are here to make another world.
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Eliminate numerical quotas, including Management by Objectives.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Export anything to a friendly country except American management.
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People don’t like to make mistakes.
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You should not ask questions without knowledge.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Hold everybody accountable? Ridiculous!
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Profit in business comes from repeat customers.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Quality’ means what will sell and do a customer some good – at least try to.
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The emphasis should be on why we do a job.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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The sure way to increase productivity is to better administrate man and machine.
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Any manager can do well in an expanding market.
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Learning is not compulsory… neither is survival.
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Quality is pride of workmanship.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMING