If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
More W. Edwards Deming Quotes
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Whenever there is fear, you will get wrong figures.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Learning is not compulsory… neither is survival.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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The sure way to increase productivity is to better administrate man and machine.
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Innovation comes from the producer – not from the customer.
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Eliminate numerical quotas, including Management by Objectives.
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We are here to make another world.
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A bad system will beat a good person every time.
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Customers that boast about your project or service, and that bring friends with them.
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You can not define being exactly on time.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. EDWARDS DEMING