Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
More W. Edwards Deming Quotes
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Whenever there is fear, you will get wrong figures.
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People don’t like to make mistakes.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Customers that boast about your project or service, and that bring friends with them.
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No one knows the cost of a defective product – don’t tell me you do.
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It is not necessary to change. Survival is not mandatory.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Learning is not compulsory… neither is survival.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Quality is pride of workmanship.
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Hold everybody accountable? Ridiculous!
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The sure way to increase productivity is to better administrate man and machine.
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Innovation comes from the producer – not from the customer.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Any manager can do well in an expanding market.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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I am forever learning and changing.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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When a system is stable, telling the worker about mistakes is only tampering.
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What should be the aim of management? What is their job?
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In 1945, the world was in a shambles. American companies had no competition.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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