All anyone asks for is a chance to work with pride.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
More W. Edwards Deming Quotes
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Profit in business comes from repeat customers.
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You can not define being exactly on time.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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In 1945, the world was in a shambles. American companies had no competition.
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Quality is everyone’s responsibility.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Hold everybody accountable? Ridiculous!
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You should not ask questions without knowledge.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Export anything to a friendly country except American management.
W. EDWARDS DEMING