Profit in business comes from repeat customers.
W. EDWARDS DEMINGIf you do not know how to ask the right question, you discover nothing.
More W. Edwards Deming Quotes
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The big problems are where people don’t realise they have one in the first place.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Export anything to a friendly country except American management.
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All anyone asks for is a chance to work with pride.
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It is not enough to do your best; you must know what to do, and then do your best.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Lack of knowledge… that is the problem.
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The emphasis should be on why we do a job.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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You can not define being exactly on time.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
W. EDWARDS DEMING