It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGThe result of long-term relationships is better and better quality, and lower and lower costs.
More W. Edwards Deming Quotes
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The emphasis should be on why we do a job.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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I am forever learning and changing.
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Quality is everyone’s responsibility.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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The big problems are where people don’t realise they have one in the first place.
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Profit in business comes from repeat customers.
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Any manager can do well in an expanding market.
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If you do not know how to ask the right question, you discover nothing.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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What should be the aim of management? What is their job?
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Customers that boast about your project or service, and that bring friends with them.
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Quality is pride of workmanship.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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We are here to make another world.
W. EDWARDS DEMING