The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMINGAll anyone asks for is a chance to work with pride.
More W. Edwards Deming Quotes
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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We are here to make another world.
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Learning is not compulsory… neither is survival.
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Customers that boast about your project or service, and that bring friends with them.
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Quality is everyone’s responsibility.
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Profit in business comes from repeat customers.
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Lack of knowledge… that is the problem.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Export anything to a friendly country except American management.
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People don’t like to make mistakes.
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Eliminate numerical quotas, including Management by Objectives.
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When a system is stable, telling the worker about mistakes is only tampering.
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You can not define being exactly on time.
W. EDWARDS DEMING