No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMINGLack of knowledge… that is the problem.
More W. Edwards Deming Quotes
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A bad system will beat a good person every time.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Export anything to a friendly country except American management.
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What should be the aim of management? What is their job?
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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The sure way to increase productivity is to better administrate man and machine.
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Hold everybody accountable? Ridiculous!
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Eliminate numerical quotas, including Management by Objectives.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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In 1945, the world was in a shambles. American companies had no competition.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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The big problems are where people don’t realise they have one in the first place.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Profit in business comes from repeat customers.
W. EDWARDS DEMING