You should not ask questions without knowledge.
W. EDWARDS DEMINGLack of knowledge… that is the problem.
More W. Edwards Deming Quotes
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Hold everybody accountable? Ridiculous!
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Profit in business comes from repeat customers.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Customers that boast about your project or service, and that bring friends with them.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Export anything to a friendly country except American management.
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The emphasis should be on why we do a job.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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People don’t like to make mistakes.
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If you do not know how to ask the right question, you discover nothing.
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I am forever learning and changing.
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No one knows the cost of a defective product – don’t tell me you do.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMING