Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGLack of knowledge… that is the problem.
More W. Edwards Deming Quotes
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The big problems are where people don’t realise they have one in the first place.
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Eliminate numerical quotas, including Management by Objectives.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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No one knows the cost of a defective product – don’t tell me you do.
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I am forever learning and changing.
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In 1945, the world was in a shambles. American companies had no competition.
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The prevailing system of management has crushed fun out of the workplace.
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If you do not know how to ask the right question, you discover nothing.
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Customers that boast about your project or service, and that bring friends with them.
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All anyone asks for is a chance to work with pride.
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We are here to make another world.
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Profit in business comes from repeat customers.
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Any manager can do well in an expanding market.
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Innovation comes from the producer – not from the customer.
W. EDWARDS DEMING