“You want to find the really crazy but still somewhat reasonable outliers within the customer ecosystem.”

I think bad politics are incredibly dangerous, so it’s important to make sure that people are communicating well. Culture and morale are super important. It’s best to not force it, but let it happen organically and genuinely.

The IT model of the enterprise has become a lot more user lead.

Any time where the delta b/w what is possible and how things work today is at its widest, that’s an opportunity to go build new technology.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

It’s unfortunate biologically we have to sleep.

Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work

Better to be right about the trend and wrong about the implementation, than the other way around.

A lot of being productive personally is determined by how you organize your entire business. You can’t separate those two things.

There’s a lot of pride that business owners have. It’s actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

All we’re really doing is repeating technologies that were tried 10, 20, 30 years ago… it’s just that it was too expensive, too unusable, and we didn’t have the enabling technologies to make it possible.

If people don’t think the odds are against you, you’re doing it wrong.

Read these 3 books – Crossing the Chasm, Innovators Dilemma and Behind the Cloud.

That’s already been tried before only means the first attempt got it wrong.

If there could’ve ever been a magical time to build an enterprise software company, now is absolutely that time.

Innovation is hard because solving problems people didn’t know they had & building something no one needs look identical at first.

My dad is a chemical engineer, and my mom was a teacher. They were pretty serious about education, but I always thought about things a little bit differently.

The ecosystems, the ecosphere, those are good gifts.

Earth as an ecosystem stands out in the all of the universe.

Nothing has prepared sharks, squid, krill and other sea creatures for industrial-scale extraction that destroys entire ecosystems while targeting a few species.

It’s akin to using a bulldozer to catch a butterfly, destroying a whole ecosystem for the sake of a few pounds of protein. We wouldn’t do this on land, so why do it in the oceans?

In many environments, take away the ants and there would be partial collapses in many of the land ecosystems.

It was the kind of blind, gulping, insensate greed that you associate with some milk-eyed creature in a volcanic fissure at the bottom of the Marianas Trench-an organism with no understanding of the existence, let alone the feelings, of other members of the ecosystem.

Even if we act immediately, the world is doomed to lose many of its animal and plant species and this inturn will reduce the ability of ecosystems to deliver vital services to human populations.

I owned a 1972 Plymouth Valiant that we bought for $125. It was infested with cockroaches and geckos – it was its own little ecosystem.