“The benefit to building a startup is that customers don’t have the same kind of friction when they adopt new technology.”

You can keep ‘consumer’ DNA at the center of your product. That will always mean that adoption is easier.

The most customer-centric organizations can answer any question by deciding what’s best for the customer, without ever having to ask.

Opportunity lives at the intersection of what people need tomorrow and can be just barely built today.

I think bad politics are incredibly dangerous, so it’s important to make sure that people are communicating well. Culture and morale are super important. It’s best to not force it, but let it happen organically and genuinely.

The IT model of the enterprise has become a lot more user lead.

Any time where the delta b/w what is possible and how things work today is at its widest, that’s an opportunity to go build new technology.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

It’s unfortunate biologically we have to sleep.

Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work

Better to be right about the trend and wrong about the implementation, than the other way around.

A lot of being productive personally is determined by how you organize your entire business. You can’t separate those two things.

There’s a lot of pride that business owners have. It’s actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

All we’re really doing is repeating technologies that were tried 10, 20, 30 years ago… it’s just that it was too expensive, too unusable, and we didn’t have the enabling technologies to make it possible.

If people don’t think the odds are against you, you’re doing it wrong.

Read these 3 books – Crossing the Chasm, Innovators Dilemma and Behind the Cloud.

That’s already been tried before only means the first attempt got it wrong.

I think most working relationships could benefit by excluding personal matters from the office chatter.

I realized that the world did not exist for my benefit. It followed that the ratio of pleasant and unpleasant things around me would not change. It wasn’t up to me. It was clear that the best thing to do was to adopt a sort of muddled cheerfulness.

This benefit of seeing…can come only if you pause a while, extricate yourself from the maddening mob of quick impressions ceaselessly battering our lives, and look thoughtfully at a quiet image…the viewer must be willing to pause, to look again, to meditate.

Reciting part of a sutra with the desire to benefit others is like reciting a recipe in the hope it will prevent people from starving.

Yes. I think the anti-Wal-Mart is Costco, which pays much better and has much better health benefits and which is profitable and offers low prices.

If the Conservative is less anxious than his Liberal brethren to increase Social Security ‘benefits,’ it is because he is more anxious than his Liberal brethren that people be free throughout their lives to spend their earnings when and as they see fit

The interests of the Soviet Union are in controlling highly developed countries and having the benefit of their economies so that they can run their own inefficient empire.

who want to benefit from the commonwealth must contribute to the common purse.