We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
TONY HSIEH
Zappos is a customer service company that just happens to sell shoes.
More Tony Hsieh Quotes
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
TONY HSIEH -
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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For individuals, character is destiny. For organizations, culture is destiny.
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Your culture is your brand.
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Help inspire people to realize they are capable of changing the world.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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Just figure out what your personal values are then just make those the corporate values.
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Whatever you’re thinking, think bigger.
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The brand is just a lagging indicator of a company’s culture.
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The best businesses are really ones that can combine passion, profits, and purpose.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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Your brand is your culture.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Stop chasing the money and start chasing the passion.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
TONY HSIEH