Whatever you’re thinking, think bigger.
TONY HSIEHZappos is a customer service company that just happens to sell shoes.
More Tony Hsieh Quotes
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Inspire other communities and cities to reinvent themselves.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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Whatever you are thinking, think bigger.
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Your culture is your brand.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
TONY HSIEH