Your culture is your brand.
TONY HSIEHInspire other communities and cities to reinvent themselves.
More Tony Hsieh Quotes
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Your brand is your culture.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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The brand is just a lagging indicator of a company’s culture.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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Just figure out what your personal values are then just make those the corporate values.
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Whatever you’re thinking, think bigger.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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I’d rather spend money on things that improve the customer experience than on marketing.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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The best businesses are really ones that can combine passion, profits, and purpose.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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