Zappos is a customer service company that just happens to sell shoes.
TONY HSIEHThings are never as bad or as good as they seem.
More Tony Hsieh Quotes
-
-
Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
TONY HSIEH -
Inspire other communities and cities to reinvent themselves.
TONY HSIEH -
Things are never as bad or as good as they seem.
TONY HSIEH -
Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
TONY HSIEH -
If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
TONY HSIEH -
Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
TONY HSIEH -
I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
TONY HSIEH -
Customer service shouldn’t just be A department, it should be the entire company.
TONY HSIEH -
Don’t be cocky. Don’t be flashy. There’s always someone better than you.
TONY HSIEH -
If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
TONY HSIEH -
Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
TONY HSIEH -
The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
TONY HSIEH -
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
TONY HSIEH -
Stop chasing the money and start chasing the passion.
TONY HSIEH -
Without conscious and deliberate effort, inertia always wins.
TONY HSIEH






