Learn by doing. Theory is nice, but nothing replaces actual experience.
TONY HSIEHYour culture is your brand.
More Tony Hsieh Quotes
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Whatever you are thinking, think bigger.
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Just figure out what your personal values are then just make those the corporate values.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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Customer service shouldn’t just be A department, it should be the entire company.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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Chase the vision, not the money, the money will end up following you.
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A great brand is a story that never stops unfolding.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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Inspire other communities and cities to reinvent themselves.
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To never forget that the most important thing in life is the quality of life we lead.
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The best leaders are servant leaders – they serve those they lead.
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