“A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.”

Success is getting to a point where you’d be truly OK with losing everything you have and starting over.

Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).

I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.

Chase the vision, not the money, the money will end up following you.

Help shape the stories that people are telling about you.

If there are too many competitors, even if you’re the best it’s a lot harder to win.

Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.

I’d rather spend money on things that improve the customer experience than on marketing.

Whatever you’re thinking, think bigger.

For individuals, character is destiny. For organizations, culture is destiny.

We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.

Launching a business is kind of like a motorboat: You can go very quickly and turn fast.

Learn by doing. Theory is nice, but nothing replaces actual experience.

Most innovation comes from outside your industry applied to your own

Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.

Stop chasing the money and start chasing the passion.

Sports are big. You learn to fight.

The biggest surprise to me is many members in Congress don’t actually work.

Why do so many Christians pray such tiny prayers when their God is so big?

When a big play occurs for our team, I’m concentrating on how the defense is reacting to it.

When I moved to New York, I started switching fragrances. Between different seasons I would change fragrance, or if I was going out for a big fancy night versus going out in the daytime. But I also found that I was changing and growing so much.

I’ve never been a big fan of gossip. Being a victim of it, I knew how much it hurt.

I’ve never turned over a fig leaf yet that didn’t have a price tag on the other side.

Liverpool is a club with a big, big, big history, and all the clubs in the world have a big history if the present is not too successful.