Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
TONY HSIEHThe problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
More Tony Hsieh Quotes
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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The best businesses are really ones that can combine passion, profits, and purpose.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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Your brand is your culture.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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Whatever you’re thinking, think bigger.
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