Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
TONY HSIEHThe problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
More Tony Hsieh Quotes
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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What’s the best way to build a brand for the long term? In a word: culture.
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The brand is just a lagging indicator of a company’s culture.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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SEO expertise is a core need for today’s online businesses.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Your brand is your culture.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Help inspire people to realize they are capable of changing the world.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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I’d rather spend money on things that improve the customer experience than on marketing.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Whatever you’re thinking, think bigger.
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