The challenge of the retail business is the human condition.
HOWARD SCHULTZOne of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure.
More Howard Schultz Quotes
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Don’t settle! Embrace a dream–and keep dreaming. Don’t be a bystander. Take it personally.
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Always challenge the old ways.
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We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.
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In this ever-changing society, the most powerful and enduring brands are built from the heart.
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We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
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If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.
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Be bold, but be fair. Don’t give in. If others around you have integrity, too, you can prevail.
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In many places where coffee is grown, deforestation is a major issue. With Starbucks’ position in the marketplace and the respect and relationships we have, we can – and have, in some cases – been able to educate and influence people.
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Great companies are defined by their discipline and their understanding of who they are and who they are not.
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Cutting prices or putting things on sale is not sustainable business strategy. The other side of it is that you can’t cut enough costs to save your way to prosperity.
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Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
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I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.
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When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.
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At its core, I believe leadership is about instilling confidence in others.
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I can’t imagine a day without coffee. I can’t imagine!
HOWARD SCHULTZ