Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
TONY HSIEHTo never forget that the most important thing in life is the quality of life we lead.
More Tony Hsieh Quotes
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Just figure out what your personal values are then just make those the corporate values.
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Most innovation comes from outside your industry applied to your own
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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What’s the best way to build a brand for the long term? In a word: culture.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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Help inspire people to realize they are capable of changing the world.
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The brand is just a lagging indicator of a company’s culture.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Without conscious and deliberate effort, inertia always wins.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Help shape the stories that people are telling about you.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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