Stop chasing the money and start chasing the passion.
TONY HSIEHSuccess is getting to a point where you’d be truly OK with losing everything you have and starting over.
More Tony Hsieh Quotes
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Customer service shouldn’t just be A department, it should be the entire company.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Zappos is a customer service company that just happens to sell shoes.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Your brand is your culture.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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Help inspire people to realize they are capable of changing the world.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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For individuals, character is destiny. For organizations, culture is destiny.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Inspire other communities and cities to reinvent themselves.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
TONY HSIEH






