I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
TONY HSIEHStop chasing the money and start chasing the passion.
More Tony Hsieh Quotes
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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To never forget that the most important thing in life is the quality of life we lead.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Most innovation comes from outside your industry applied to your own
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Zappos is a customer service company that just happens to sell shoes.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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What’s the best way to build a brand for the long term? In a word: culture.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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Stop chasing the money and start chasing the passion.
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Whatever you’re thinking, think bigger.
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