Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMINGA man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
More W. Edwards Deming Quotes
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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All anyone asks for is a chance to work with pride.
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You should not ask questions without knowledge.
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When a system is stable, telling the worker about mistakes is only tampering.
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Whenever there is fear, you will get wrong figures.
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If you do not know how to ask the right question, you discover nothing.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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A bad system will beat a good person every time.
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We are here to make another world.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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The big problems are where people don’t realise they have one in the first place.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Any manager can do well in an expanding market.
W. EDWARDS DEMING