Hold everybody accountable? Ridiculous!
W. EDWARDS DEMINGA man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
More W. Edwards Deming Quotes
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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The prevailing system of management has crushed fun out of the workplace.
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Quality’ means what will sell and do a customer some good – at least try to.
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You can not define being exactly on time.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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What should be the aim of management? What is their job?
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The sure way to increase productivity is to better administrate man and machine.
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The emphasis should be on why we do a job.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Any manager can do well in an expanding market.
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Profit in business comes from repeat customers.
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Quality is everyone’s responsibility.
W. EDWARDS DEMING