American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGAny manager can do well in an expanding market.
More W. Edwards Deming Quotes
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Quality’ means what will sell and do a customer some good – at least try to.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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The sure way to increase productivity is to better administrate man and machine.
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Customers that boast about your project or service, and that bring friends with them.
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Eliminate numerical quotas, including Management by Objectives.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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It is not enough to do your best; you must know what to do, and then do your best.
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In 1945, the world was in a shambles. American companies had no competition.
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If you do not know how to ask the right question, you discover nothing.
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Profit in business comes from repeat customers.
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Whenever there is fear, you will get wrong figures.
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When a system is stable, telling the worker about mistakes is only tampering.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. EDWARDS DEMING