All anyone asks for is a chance to work with pride.
W. EDWARDS DEMINGAny manager can do well in an expanding market.
More W. Edwards Deming Quotes
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You should not ask questions without knowledge.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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We are here to make another world.
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The emphasis should be on why we do a job.
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Hold everybody accountable? Ridiculous!
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If you do not know how to ask the right question, you discover nothing.
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Quality is everyone’s responsibility.
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When a system is stable, telling the worker about mistakes is only tampering.
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Learning is not compulsory… neither is survival.
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People don’t like to make mistakes.
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Customers that boast about your project or service, and that bring friends with them.
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The big problems are where people don’t realise they have one in the first place.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMING