Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMINGAny manager can do well in an expanding market.
More W. Edwards Deming Quotes
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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The big problems are where people don’t realise they have one in the first place.
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If you do not know how to ask the right question, you discover nothing.
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Profit in business comes from repeat customers.
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Hold everybody accountable? Ridiculous!
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You can not define being exactly on time.
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Whenever there is fear, you will get wrong figures.
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Any manager can do well in an expanding market.
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All anyone asks for is a chance to work with pride.
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Lack of knowledge… that is the problem.
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People don’t like to make mistakes.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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A bad system will beat a good person every time.
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We are here to make another world.
W. EDWARDS DEMING