You can not define being exactly on time.
W. EDWARDS DEMINGYour workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
More W. Edwards Deming Quotes
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Whenever there is fear, you will get wrong figures.
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Any manager can do well in an expanding market.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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In 1945, the world was in a shambles. American companies had no competition.
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Quality’ means what will sell and do a customer some good – at least try to.
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You should not ask questions without knowledge.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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People don’t like to make mistakes.
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Innovation comes from the producer – not from the customer.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Customers that boast about your project or service, and that bring friends with them.
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All anyone asks for is a chance to work with pride.
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The emphasis should be on why we do a job.
W. EDWARDS DEMING