The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMINGYour workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
More W. Edwards Deming Quotes
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Customers that boast about your project or service, and that bring friends with them.
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Innovation comes from the producer – not from the customer.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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The big problems are where people don’t realise they have one in the first place.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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All anyone asks for is a chance to work with pride.
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In 1945, the world was in a shambles. American companies had no competition.
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When a system is stable, telling the worker about mistakes is only tampering.
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People don’t like to make mistakes.
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We are here to make another world.
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Any manager can do well in an expanding market.
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I am forever learning and changing.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMING






