The big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMINGA bad system will beat a good person every time.
More W. Edwards Deming Quotes
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Profit in business comes from repeat customers.
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I am forever learning and changing.
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Export anything to a friendly country except American management.
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Quality is pride of workmanship.
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Quality’ means what will sell and do a customer some good – at least try to.
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You can not define being exactly on time.
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Lack of knowledge… that is the problem.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Innovation comes from the producer – not from the customer.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Any manager can do well in an expanding market.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMING