The emphasis should be on why we do a job.
W. EDWARDS DEMINGA bad system will beat a good person every time.
More W. Edwards Deming Quotes
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Hold everybody accountable? Ridiculous!
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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No one knows the cost of a defective product – don’t tell me you do.
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Any manager can do well in an expanding market.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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The big problems are where people don’t realise they have one in the first place.
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The sure way to increase productivity is to better administrate man and machine.
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Customers that boast about your project or service, and that bring friends with them.
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Learning is not compulsory… neither is survival.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Profit in business comes from repeat customers.
W. EDWARDS DEMING