The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMINGA bad system will beat a good person every time.
More W. Edwards Deming Quotes
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Quality’ means what will sell and do a customer some good – at least try to.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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A bad system will beat a good person every time.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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The emphasis should be on why we do a job.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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When a system is stable, telling the worker about mistakes is only tampering.
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It is not enough to do your best; you must know what to do, and then do your best.
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The prevailing system of management has crushed fun out of the workplace.
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If you do not know how to ask the right question, you discover nothing.
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Lack of knowledge… that is the problem.
W. EDWARDS DEMING