A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMINGHold everybody accountable? Ridiculous!
More W. Edwards Deming Quotes
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People don’t like to make mistakes.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Profit in business comes from repeat customers.
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It is not necessary to change. Survival is not mandatory.
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The prevailing system of management has crushed fun out of the workplace.
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All anyone asks for is a chance to work with pride.
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Export anything to a friendly country except American management.
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I am forever learning and changing.
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In 1945, the world was in a shambles. American companies had no competition.
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Eliminate numerical quotas, including Management by Objectives.
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Any manager can do well in an expanding market.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMING