The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMINGHold everybody accountable? Ridiculous!
More W. Edwards Deming Quotes
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Any manager can do well in an expanding market.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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What should be the aim of management? What is their job?
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Learning is not compulsory… neither is survival.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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The sure way to increase productivity is to better administrate man and machine.
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You should not ask questions without knowledge.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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A bad system will beat a good person every time.
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If you do not know how to ask the right question, you discover nothing.
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Customers that boast about your project or service, and that bring friends with them.
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No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMING