A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMINGHold everybody accountable? Ridiculous!
More W. Edwards Deming Quotes
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Quality is everyone’s responsibility.
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All anyone asks for is a chance to work with pride.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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People don’t like to make mistakes.
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Whenever there is fear, you will get wrong figures.
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Innovation comes from the producer – not from the customer.
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We are here to make another world.
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The big problems are where people don’t realise they have one in the first place.
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When a system is stable, telling the worker about mistakes is only tampering.
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The emphasis should be on why we do a job.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Quality is pride of workmanship.
W. EDWARDS DEMING






