In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMINGHold everybody accountable? Ridiculous!
More W. Edwards Deming Quotes
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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A bad system will beat a good person every time.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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You should not ask questions without knowledge.
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No one knows the cost of a defective product – don’t tell me you do.
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Eliminate numerical quotas, including Management by Objectives.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Quality’ means what will sell and do a customer some good – at least try to.
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The sure way to increase productivity is to better administrate man and machine.
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You can not define being exactly on time.
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Profit in business comes from repeat customers.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Innovation comes from the producer – not from the customer.
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