Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMINGHold everybody accountable? Ridiculous!
More W. Edwards Deming Quotes
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Any manager can do well in an expanding market.
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Hold everybody accountable? Ridiculous!
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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I am forever learning and changing.
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Innovation comes from the producer – not from the customer.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Customers that boast about your project or service, and that bring friends with them.
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Profit in business comes from repeat customers.
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It is not necessary to change. Survival is not mandatory.
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Quality’ means what will sell and do a customer some good – at least try to.
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In 1945, the world was in a shambles. American companies had no competition.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Quality is everyone’s responsibility.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
W. EDWARDS DEMING