If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMINGQuality is pride of workmanship.
More W. Edwards Deming Quotes
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Quality is everyone’s responsibility.
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All anyone asks for is a chance to work with pride.
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Eliminate numerical quotas, including Management by Objectives.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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You can not define being exactly on time.
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Customers that boast about your project or service, and that bring friends with them.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Innovation comes from the producer – not from the customer.
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A bad system will beat a good person every time.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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No one knows the cost of a defective product – don’t tell me you do.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Hold everybody accountable? Ridiculous!
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Export anything to a friendly country except American management.
W. EDWARDS DEMING