Learning is not compulsory… neither is survival.
W. EDWARDS DEMINGLearning is not compulsory… neither is survival.
W. EDWARDS DEMINGAll customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMINGPeople don’t like to make mistakes.
W. EDWARDS DEMINGNo one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMINGWhat should be the aim of management? What is their job?
W. EDWARDS DEMINGIn Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMINGSo nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
W. EDWARDS DEMINGQuality is everyone’s responsibility.
W. EDWARDS DEMINGThe average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMINGIf you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGYou can not define being exactly on time.
W. EDWARDS DEMINGThe emphasis should be on why we do a job.
W. EDWARDS DEMINGInnovation comes from the producer – not from the customer.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMING