Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
More W. Edwards Deming Quotes
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The result of long-term relationships is better and better quality, and lower and lower costs.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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It is not necessary to change. Survival is not mandatory.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Export anything to a friendly country except American management.
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You can not define being exactly on time.
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It is not enough to do your best; you must know what to do, and then do your best.
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A bad system will beat a good person every time.
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No one knows the cost of a defective product – don’t tell me you do.
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People don’t like to make mistakes.
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Quality’ means what will sell and do a customer some good – at least try to.
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The sure way to increase productivity is to better administrate man and machine.
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The prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMING






