The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
More W. Edwards Deming Quotes
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Export anything to a friendly country except American management.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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All anyone asks for is a chance to work with pride.
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In 1945, the world was in a shambles. American companies had no competition.
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Innovation comes from the producer – not from the customer.
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The emphasis should be on why we do a job.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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The big problems are where people don’t realise they have one in the first place.
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Profit in business comes from repeat customers.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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When a system is stable, telling the worker about mistakes is only tampering.
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Quality is pride of workmanship.
W. EDWARDS DEMING