It is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
More W. Edwards Deming Quotes
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Quality is pride of workmanship.
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Customers that boast about your project or service, and that bring friends with them.
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The prevailing system of management has crushed fun out of the workplace.
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Hold everybody accountable? Ridiculous!
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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The emphasis should be on why we do a job.
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Innovation comes from the producer – not from the customer.
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Any manager can do well in an expanding market.
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You can not define being exactly on time.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMING