The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
More W. Edwards Deming Quotes
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Any manager can do well in an expanding market.
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It is not necessary to change. Survival is not mandatory.
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What should be the aim of management? What is their job?
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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The sure way to increase productivity is to better administrate man and machine.
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Customers that boast about your project or service, and that bring friends with them.
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Quality is everyone’s responsibility.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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The prevailing system of management has crushed fun out of the workplace.
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Learning is not compulsory… neither is survival.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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We are here to make another world.
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Lack of knowledge… that is the problem.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMING