A bad system will beat a good person every time.
W. EDWARDS DEMINGWhen a system is stable, telling the worker about mistakes is only tampering.
More W. Edwards Deming Quotes
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Learning is not compulsory… neither is survival.
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In 1945, the world was in a shambles. American companies had no competition.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Lack of knowledge… that is the problem.
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Any manager can do well in an expanding market.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Innovation comes from the producer – not from the customer.
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The prevailing system of management has crushed fun out of the workplace.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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It is not necessary to change. Survival is not mandatory.
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The emphasis should be on why we do a job.
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We are here to make another world.
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People don’t like to make mistakes.
W. EDWARDS DEMING