You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMINGYou know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMINGThe prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMINGIt is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGI am forever learning and changing.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMINGWhenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGQuality is everyone’s responsibility.
W. EDWARDS DEMINGHold everybody accountable? Ridiculous!
W. EDWARDS DEMINGLearning is not compulsory… neither is survival.
W. EDWARDS DEMINGQuality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMINGI predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMINGA bad system will beat a good person every time.
W. EDWARDS DEMINGSo nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. EDWARDS DEMINGInnovation comes from the producer – not from the customer.
W. EDWARDS DEMINGThe emphasis should be on why we do a job.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMING