Any manager can do well in an expanding market.
W. EDWARDS DEMINGIn 1945, the world was in a shambles. American companies had no competition.
More W. Edwards Deming Quotes
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The prevailing system of management has crushed fun out of the workplace.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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I am forever learning and changing.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Whenever there is fear, you will get wrong figures.
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You should not ask questions without knowledge.
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Quality’ means what will sell and do a customer some good – at least try to.
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All anyone asks for is a chance to work with pride.
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It is not enough to do your best; you must know what to do, and then do your best.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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It is not necessary to change. Survival is not mandatory.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Lack of knowledge… that is the problem.
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The big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMING