Any manager can do well in an expanding market.
W. EDWARDS DEMINGAny manager can do well in an expanding market.
W. EDWARDS DEMINGQuality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMINGCustomers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMINGIt is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGQuality is everyone’s responsibility.
W. EDWARDS DEMINGAll customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMINGProfit in business comes from repeat customers.
W. EDWARDS DEMINGLack of knowledge… that is the problem.
W. EDWARDS DEMINGThe average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMINGDeclining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMINGResearch shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMINGPeople don’t like to make mistakes.
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMINGThe emphasis should be on why we do a job.
W. EDWARDS DEMINGYou know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMING