What should be the aim of management? What is their job?
W. EDWARDS DEMINGIn 1945, the world was in a shambles. American companies had no competition.
More W. Edwards Deming Quotes
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Any manager can do well in an expanding market.
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In 1945, the world was in a shambles. American companies had no competition.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Learning is not compulsory… neither is survival.
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The big problems are where people don’t realise they have one in the first place.
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Quality is everyone’s responsibility.
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The sure way to increase productivity is to better administrate man and machine.
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You should not ask questions without knowledge.
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Innovation comes from the producer – not from the customer.
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Quality’ means what will sell and do a customer some good – at least try to.
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All anyone asks for is a chance to work with pride.
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It is not enough to do your best; you must know what to do, and then do your best.
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Customers that boast about your project or service, and that bring friends with them.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMING