If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGEliminate numerical quotas, including Management by Objectives.
More W. Edwards Deming Quotes
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Lack of knowledge… that is the problem.
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Quality is pride of workmanship.
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Profit in business comes from repeat customers.
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In 1945, the world was in a shambles. American companies had no competition.
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I am forever learning and changing.
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Export anything to a friendly country except American management.
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It is not enough to do your best; you must know what to do, and then do your best.
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Whenever there is fear, you will get wrong figures.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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You should not ask questions without knowledge.
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Innovation comes from the producer – not from the customer.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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It is not necessary to change. Survival is not mandatory.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMING