If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMINGEliminate numerical quotas, including Management by Objectives.
More W. Edwards Deming Quotes
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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The emphasis should be on why we do a job.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Quality is pride of workmanship.
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Innovation comes from the producer – not from the customer.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Quality is everyone’s responsibility.
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People don’t like to make mistakes.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Customers that boast about your project or service, and that bring friends with them.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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No one knows the cost of a defective product – don’t tell me you do.
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You can not define being exactly on time.
W. EDWARDS DEMING